Support · Zovos AI

Help from the people who built it.

We answer every note ourselves, whether it comes from a BSA officer at a local credit union or a risk team at a large bank. Here is how to reach us, what to include, and the commitments we publish.

Product & account

hello@zovos.ai

Send questions, problems, and feedback about the platform or your account here. We usually reply within a week.

Use the contact form →
Availability credits

support@zovos.ai

Send service-credit claims under the availability commitment for paid subscriptions here, within 30 days of the affected month.

Read the commitment →
Security

security@zovos.ai

Send vulnerability reports and security questions here. For critical issues we commit to a 24-hour patch and 72-hour customer notice.

Disclosure policy →

Two minutes of detail saves a round trip. When you can, include:

  • Who you are. Give your institution name and the email you sign in with.
  • Where it happened. Tell us the screen you were on and what you clicked or expected.
  • When it happened. Give the date and rough time, with your time zone.
  • What you saw. Describe the exact message or behavior, and whether it repeats.

Never include customer PII, account numbers, or examination material in a support email. If a screenshot would help, crop it to the relevant part of the screen.

We answer every note ourselves, usually within a week. There is no tiered queue and no ticket portal. Your reply comes from a person who can actually fix the problem.

For paid subscriptions, our availability commitment is a 99.5% monthly uptime percentage, with service credits when we miss it. The full schedule, exclusions, and claim process are published in our terms. Send credit claims to support@zovos.ai within 30 days of the end of the affected month.

Security reports skip the normal queue. Write to security@zovos.ai. For critical issues, our published commitment is a 24-hour patch and 72-hour customer notice. The full disclosure policy, our live posture, and the documents you can request are on the security page.

Most "how do I…" questions are covered in the documentation. A good place to start is Getting started or the FAQ. Customer-visible changes land in What's new monthly.